Privacy Policy

Last Updated: April 24, 2026

Kalai website is owned by Whiteapso Technologies LLP, which is a data controller of your personal data.

Your privacy is important to us. This Privacy Policy explains how Kalai ("we", "our", "us") collects, uses, stores, and protects your personal information when you use the Kalai mobile application ("App").

1. Information We Collect

1.1 Information You Provide

Account Information: When you sign in with Google, we receive your name, email address, and profile picture.

Artist Profile Data: If you create an artist profile, we collect your business name, category, description, location, portfolio images, services, and pricing.

Messages: Content of messages you send and receive through the App's chat feature.

Reviews: Ratings and review comments you post on artist profiles.

Reports: Information you provide when reporting content or users.

1.2 Information Collected Automatically

Usage Data: We may collect information about how you interact with the App, such as pages viewed, features used, and time spent.

Device Information: Device type, operating system, and app version.

1.3 Information We Do NOT Collect

• We do not collect payment or financial information.

• We do not access your phone contacts, camera, or microphone unless explicitly requested and permitted by you.

• We do not track your precise location. Location data in artist profiles is entered manually by the artist.

2. How We Use Your Information

We use the information we collect to:

Provide the Service: Display artist profiles, enable messaging, and facilitate discovery.

Personalize Experience: Show relevant categories and artists based on your browsing activity.

Enable Communication: Allow users and artists to communicate through in-app chat.

Maintain Safety: Review reports, enforce our Terms and Conditions, and protect users from abuse.

Send Notifications: Deliver in-app notifications about messages, reviews, and important updates.

Improve the App: Analyze usage patterns to fix bugs, improve features, and enhance user experience.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

Public Profiles: Artist profiles (business name, category, description, location, portfolio, services, and ratings) are publicly visible to all App users.

Messages: Messages are shared only between the sender and recipient.

Reviews: Reviews and ratings are publicly visible on artist profiles, along with the reviewer's name and profile picture.

Legal Requirements: We may disclose information if required by law, legal process, or government request.

Safety: We may share information to investigate or prevent fraud, abuse, or violations of our Terms.

4. Data Storage & Security

Your data is stored securely on our servers. We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

• We retain your account data for as long as your account is active.

• If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

• Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics purposes.

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of any inaccurate information.

Deletion: Request deletion of your account and personal data.

Withdraw Consent: You may stop using the App at any time.

To exercise any of these rights, contact us at support@kala-i.com.

7. Third-Party Services

Google Authentication: We use Google Sign-In for account creation. Google's use of your data is governed by Google's Privacy Policy.

Analytics: We may use third-party analytics tools to understand App usage. These tools collect anonymized data only.

• We do not integrate with third-party advertising networks.

8. Children's Privacy

Kalai is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the App. Continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: support@kala-i.com

By using Kalai, you acknowledge that you have read and understood this Privacy Policy.